Payment FAQs
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What payment options do
you offer? |
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- You can make payment using the following options:
- Credit / Debit card
- Cheque
- Direct bank payment
- Cash payment into our account
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How do I pay with a credit or debit
card? |
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You can make payment online using a Credit / Debit card here.
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How do I pay via
Direct Bank payment? |
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- You can make a payment direct to our Bank accout
from yours.
- You can request our bank details by clicking here,
for security reasons we do not publish them on
our website.
- Please use your invoice / renewal number and/or customer
number as a reference so that we can allocate the
payment to your account.
- Please send remittance to us either using the payment
form or online here.
- NOTE: Failure to
send us remittance could result in your services not
being renewed on time if we cannot allocate the payment.
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How do I pay via
cheque? |
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- If you wish to pay by cheque it will need to be made
out to 'GetOnline Ltd' and post to us.
- Our address details can found here.
- Cheques have to be drawn on a UK bank and in UK Pounds
Sterling / GBP.
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Can I pay by direct
debit? |
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Unfortunately we do not offer direct
debit payments at this time.
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What will show
on my card's statement? |
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If you make a payment to us it will
show on your statement as GetOnline Ltd or D.M. Priest & Company
Ltd.
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Do you make a
surcharge for credit card payments? |
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No, at this time we do not make any
surcharges for credit card payments.
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Can I apply for
a credit account? |
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Credit accounts are only offered to
established customers/resellers with a proven payment history.
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What currencies
do you bill in? |
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At this time we only bill in UK Pounds Sterling / GBP.
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My card has been
charged the wrong amount or duplicate times, what should
I do? |
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- Please contact us detailing:
- The amount
- The transaction date as shown on your statement
- The last 4 digits of the 16 digit card number
- You can contact us by clicking here.
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I
am not in the UK, do I have to pay VAT? |
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Yes - we are a
UK based company registered for VAT, our VAT registration
number is GB 616 4603 53. If you are outside the UK you
may be able to claim the VAT back, please see HMRC
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Renewals FAQs
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How will I know
if my service is due for renewal? |
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- Our billing system will generate a renewal notice for
your service 45 days before the renewal date
- Unless you have specifically requested not to receive
email renewal notices we will email you on 3 occasions
and post a single copy of the renewal notice during the
45 days prior to the renewal date, these will be sent
using the contact details on your account
- If you have requested not to receive email renewal
notices we will post a number of copies of the renewal
notice to the address on your account
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My service is
due for renewal but I have not received a renewal notice,
why? |
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The contact details on your account
my be incorrect, please contact us by clicking here quoting
your customer number and/or previous renewal / invoice
number.
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My renewal has
been sent to me as a text email, can I have a PDF or paper
copy? |
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Yes - you can request this by clicking here.
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Why have received
a 2nd reminder in the post but I didn't get the initial
copy or the first reminder? |
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The initial reminders will have been
sent via email, it may have been sent to another named
contact on your account or we may have an invalid contact
email address.
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Can I change the
period I am billed for? (All services) |
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- No, normally the minimum / standard
periods for services are as follows:
- Domain name - 2 Years
- Hosting Services - 1 Year
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I don't understand
what my renewal is for, how can I find out? |
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For an explanation of renewal items
please click here.
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I have received
a renewal notice but I wish to cancel the service, what
do I do? |
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If it is a renewal notice and you do not wish to renew
the domain name or service please just disregard the
reminders and the service will automatically be cancelled
at the renewal date or shortly after.
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I think my renewal
notice is incorrect, what should I do? |
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Please contact us by clicking here.
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Can I make payment
for more than one renewal notice/invoice at a time? |
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- Yes - if you have multiple renewal notices with the
same customer number you can simply make payment online
for the total amount using just one of the references
and our system will recognise that you have done so.
- Please ensure the total payment you make includes
the VAT.
- You can make payment online here.
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When will I get
a VAT invoice? |
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- VAT invoices are only issued once payment has been
received
- If you submit payment online a PDF copy of the invoice
will be emailed to you
- If you send a cheque or direct bank payment a copy
of the invoice will be posted to you
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If I renew the
service and then change my mind can I get a refund? |
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Unfortunately as all domain names and services are customised
to your requirements we are not able to offer refunds.
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Invoice FAQs
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I ordered a service
from your website and opted to pay by cheque, do I have
to pay this invoice? |
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As long as the services have not been
setup or the domain name has not registered you are not
obligated to make payment. However, we would appreciate
it if you inform us so we can cancel the invoice.
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I have received
an invoice for something that I did not order, why? |
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This could be for a number of reasons, please contact
us stating the invoice number and we will give you
details of who placed the order.
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Accounts
FAQs
