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Account Manage FAQs

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  1. How do I update the contact and address details on my account?
  2. How do I get a summary of the services on my account?
  3. Can I get an invoice summary for my account that shows invoice dates and amounts etc.?
  4. What is my customer number?
  5. The person who originally ordered the services has left the company and I have taken over, how do I access our companies account?
  6. How do I make changes to services on my account?
  7. How do I request re-confirmation of the details for our services such as usernames and passwords?

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How do I update the contact and address details on my account?

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You can update the details on your account here or alternatively you can inform us in writing, you can find our contact details here.

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How do I get a summary of the services on my account?

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You can request a summary of your account by contacting us here.

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Can I get an invoice summary for my account that shows invoice dates and amounts etc.?

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Yes - please contact us and we will email this to you.

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What is my customer number?

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Your customer number can be found on all your invoices, renewal notices and statements and will be required to discuss your account.

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The person who originally ordered the services has left the company and I have taken over, how do I access our company's account?

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If you have records of your customer number and/or usernames and passwords for services setup on your account you simply need to contact us and we will update your account and issue the details to you. If you do not have this information you will need to send us a letter on company letterhead explaining the situation.

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How do I make changes to services on my account?

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  • It depends on what changes you need to make:
    • Account Details - Click here
    • Domain Name Changes - Click here
    • Changes to your hosting services - Click here

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How do I request re-confirmation of the details for our services such as usernames and passwords?

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You can request confirmation of your details here