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title_bullet Hosting FAQs

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Are you looking for an explanation of some of the technical terms used on this website? Click here.
      1. How do we access our web space?
      2. What filename extensions can be used on the web servers?
      3. How long does it take to setup web space and email?
      4. How fast are your web servers?
      5. I look after multiple websites - do I have to have a separate login and password for each?
      6. Do you support Microsoft FrontPage and FrontPage Server Extensions?
      7. What FTP programs do you recommend?
      8. What web design software do you recommend?
      9. What standard CGI scripts do you support?
      10. How much web space do I need?
      11. How do I access the web statistics for my site?
      12. You have given me more web space / traffic than I need, can I have a discount.
      13. How much traffic can my website use per month and what happens if I go over.
      1. How do I send email as me@my-own-domain-name.com?
      2. What email programs do you recommend?
      1. Which type of web forwarding should I use?
      1. Email Only Upgrade
      2. Email to Web + Email Upgrade
      3. Web + Email Upgrade
      4. MySQL Instance

 

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How do we access our web space?

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Once your account has been setup you will be supplied with an FTP username and password that you can enter into your web design or FTP program so that you can upload your website to your website.


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What filename extensions can be used on the web servers?

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There are many file extensions that can be used within a website but the main ones to use for your web pages are:

  • .htm
  • .html
  • .shtml
  • .php

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How long does it take to setup web space and email?

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Normally upon receipt of your order and payment the web and email services will be setup within 1 working day. However if you need a service setting up urgently please contact us and we will do our best to accommodate you.

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How fast are your web servers?

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All of our web and email services are hosted on the latest Intel based servers that are more than capable of hosting 100s of websites per server, in addition to that they are monitored 24/7 to ensure maximum stability so you can have the piece of mind that your website will be available to your clients and if there is a problem we will be immediately notified and resolve the issue as fast as possible.

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As a web designer I look after multiple websites - do I have to have a separate login and password for each?

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Yes - However, for security purposes each account we setup has a unique username and password.

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Do you support Microsoft FrontPage and FrontPage Server Extensions?

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Yes - However, this is not enabled by default, if you need to this be enabled on your account (Free of charge) please contact us.

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What FTP programs do you recommend?

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NOTE: Most web design programs include an FTP program.

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What web design software do you recommend?

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What standard CGI scripts do you support?

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We don't offer support for any particular script or support for coding issues. However if you are trying to install one of the well know CGI scripts such as NMS Formmail we can provide support for the initial setup.

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How much web space do I need?

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This really depends on how big your website is and what it will contain, for 99% of our clients our standard package is many times more than sufficient.

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How do I access the web statistics for my site?

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To view the statistics for your website you will need to login to your control panel.

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You have given me more web space / traffic than I need, can I have a discount.

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Unfortunately not, the cost of our services are calculated based on many different factors involved in maintaining a professional and reliable hosting service, space and traffic are two small aspects of the whole service.

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How much traffic can my website use per month and what happens if I go over.

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Each hosting package has specific bandwidth limits, these are detailed on the products page which can be found here.

If you use in excess of this limit we will invoice you in arrears for the excess usage at a rate of £8 + vat per 1 GigaByte (GB) used.

We recommend that if you do or anticipate using over your limit, you upgrade your account to a package that provides sufficient bandwidth for your expected usage.
 
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How do I send email as me@my-own-domain-name.com?

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As a general rule if you are using an email program such as Outlook you will need to contact your broadband provider and ask them for an ‘Outgoing SMTP Server’.

If they cannot provide this service we recommend that you use a third party SMTP service such as http://www.authsmtp.com but please note we cannot provide support for those services.


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What email programs do you recommend?

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  • Outlook (included in MS Windows / Office)
  • Outlook Express (included in MS Windows / Office)
  • Thunderbird
  • Mulberry

 
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Which type of web forwarding should I use?

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  • If you are redirecting to another domain name / website that you own you should use a header redirect, they avoid confusion and search engines favour them against frame redirects.
  • If you are forwarding to some free web space and want to hide the true website address you should use the frame redirect although search engines do not favour these types of redirections.

 
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Email Only Upgrade

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The 'Email Only Upgrade' is an add-on to the 'Email only' package, the upgrade adds an additional 100 MB of diskspace and an additional 10 users / mailboxes.

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Email -> Web + Email Upgrade

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The 'Email to Web + Email Upgrade' upgrades the 'Email Only' package to also include web hosting, details of the web hosting service can be found here.

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Web + Email Upgrade

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The 'Web + Email Upgrade' upgrades the 'Web + Email Hosting' package, the upgrade adds 100 MB of diskspace, 10 additional users / mailboxes and 1 GB of monthly traffic.

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MySQL Instance

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A MySQL instance is an account on one of our MySQL hosting servers. it will allow you to create as many MySQL databases as you like with a total maximum disk usage of 50MB. You would use a MySQL database to power dynamic web pages on your site, your website files would communicate with the databases using a web programming language such as PHP.