Web
Hosting FAQs |
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How
do we access our web space? |
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Once your account has been setup
you will be supplied with an FTP username and password
that you can enter into your web design or FTP program
so that you can upload your website to your website.
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What
filename extensions can be used on the web servers? |
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There are many file extensions
that can be used within a website but the main ones
to use for your web pages are:
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How
long does it take to setup web space and email? |
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Normally upon receipt of your
order and payment the web and email services will be
setup within 1 working day. However if you need a service
setting
up urgently please contact us and we will do our best
to accommodate you.
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How
fast are your web servers? |
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All of our web and email services
are hosted on the latest Intel based servers that are
more than capable of hosting
100s of websites per server, in addition
to that they are monitored 24/7 to ensure maximum stability
so you can have the piece of mind that your website will
be available to your clients and if there is a problem
we will be immediately notified and resolve the issue
as fast as possible.
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As
a web designer I look after multiple websites - do
I have to have a separate login and password for each? |
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Yes - However, for security purposes each
account we setup has a unique username and password.
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Do
you support Microsoft FrontPage and FrontPage Server Extensions? |
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Yes - However, this is not enabled
by default, if you need to this be enabled on your account
(Free of charge) please contact us.
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What
FTP programs do you recommend? |
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- Open Source / Shareware
(Subject to license conditions)
- Commercial / Licensed
NOTE: Most web design programs
include an FTP program.
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What
web design software do you recommend? |
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- Open Source / Shareware
(Subject to license conditions)
- Commercial / Licensed
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What
standard CGI scripts do you support? |
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We don't offer support for any particular script or support
for coding issues. However if you are trying to install
one of the well know CGI scripts such as NMS
Formmail we can provide
support for the initial setup.
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How
much web space do I need? |
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This really depends on how big
your website is and what it will contain, for 99% of our
clients our standard package is many times more than sufficient.
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How
do I access the web statistics for my site? |
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To view the statistics for your website you will need
to login to your control panel.
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You
have given me more web space / traffic than I need, can
I have a discount. |
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Unfortunately not, the cost of
our services are calculated based on many different factors
involved in maintaining a professional and reliable hosting
service, space and traffic are two small aspects of the
whole service.
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How
much traffic can my website use per month and what
happens if I go over.
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Each hosting package has specific
bandwidth limits, these are detailed on the products
page which can be found here.
If you use in excess of this limit we will invoice you
in arrears for the excess usage at a rate of £8
+ vat per 1 GigaByte (GB) used.
We recommend that if you do or anticipate using over
your limit, you upgrade your account to a package that
provides sufficient bandwidth for your expected usage.
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Email
Hosting FAQs |
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How
do I send email as me@my-own-domain-name.com? |
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As a general rule if you are using
an email program such as Outlook you will need to contact
your broadband provider
and ask them for an ‘Outgoing SMTP Server’.
If they cannot provide this service we recommend that
you use a third party SMTP service such as http://www.authsmtp.com but
please note we cannot provide support for those services.
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What
email programs do you recommend? |
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- Outlook (included in MS Windows
/ Office)
- Outlook Express (included in
MS Windows / Office)
- Thunderbird
- Mulberry
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Web
Forwarding FAQs |
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Which
type of web forwarding should I use? |
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- If you are redirecting to another
domain name / website that you own you should use a
header redirect, they avoid confusion and search engines
favour
them against frame redirects.
- If you are forwarding
to some free web space and want to hide the true website
address you should use the frame
redirect although search engines do not favour these
types of redirections.
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Upgrade
FAQs |
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Email
Only Upgrade |
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The 'Email Only Upgrade' is an add-on to the 'Email only'
package, the upgrade adds an additional 100 MB of
diskspace and an additional 10 users / mailboxes.
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Email
-> Web + Email
Upgrade |
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The 'Email
to Web + Email
Upgrade' upgrades the 'Email Only' package to also include
web hosting, details of the web hosting service can
be found here.
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Web
+ Email Upgrade |
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The 'Web
+ Email Upgrade' upgrades the 'Web + Email Hosting' package,
the upgrade adds 100 MB of diskspace, 10 additional
users / mailboxes and 1 GB of monthly traffic.
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MySQL
Instance |
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A MySQL instance is an account on one of our MySQL
hosting servers. it will allow you to create as
many MySQL
databases as you like with a total maximum disk usage
of 50MB. You would use a MySQL database to power
dynamic web pages on your site, your website files
would
communicate with the databases using a web programming
language
such as PHP.
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Hosting
FAQs
