Our company details are:
Company Name: GetOnline Limited
Trading As: Get Online
Company Registration: 03151203
VAT Registration: GB 616 4603
12D Adlington Park
Tel: 0161 408 8111
Fax: 01625 800 901
1. CONTRACT FORMATION
1.1 The contract is formed by the completion of three distinct steps:
- Our display / catalogue / website (at http://www.getonline.co.uk) each invite you to do business with us
- Your order is an offer to do specific business with us
- The contract is formed when you receive our acceptance of that offer
1.2 We reserve the right to accept, refuse, or limit your order for any reason - including (but not limited to) credit card / payment clearance, unavailability of stock or errors in product descriptions and / or prices.
2. WARRANTIES: EQUIPMENT / GOODS SUPPLIED
2.1 We warrant that the equipment / goods:
- Are of satisfactory quality
- Are safe for normal use
- Are fit for normal use and stated purpose (but not fit for any use which we state on our website may be inappropriate)
- Comply materially with the written description given on our web site
2.2 All equipment / goods are guaranteed for a period of 12 months.
3. WARRANTIES: SERVICES SUPPLIED
3.1 We warrant that the services:
- Will be provided using reasonable skill and care
- Are fit for normal use and stated purpose (but not fit for any use which we state on our website may be inappropriate)
- Comply materially with the written description given on our web site/li>
3.2 We cannot warrant that the service will be free of interruption
or that transmission of information through the service will
3.3 It is entirely your responsibility to ensure that your
equipment is correctly configured and capable of receiving
3.4 It is not technically possible to provide the service
free from errors and / or faults and we do not undertake to
do so. We operate a support facility to enable errors and /
or faults to be reported and resolved but we cannot warrant
that all errors and / or faults will be corrected.
4. DELIVERY ARRANGEMENTS
4.1 We intend to deliver / supply the equipment / goods and
services on the date set out on our order confirmation or,
in any event, within 21 working days of receiving your order.
If a particular delivery date is critical for you, you must
tell us so in writing when, or before, you place your order;
we will do our best to meet your deadline but we cannot guarantee
to do so.
4.2 If we are unable to deliver the equipment / goods within
21 working days of receiving your order, we will tell you at
the earliest opportunity and you will have the right to cancel
the order. In that event, we will promptly refund any money
you have paid.
4.3 All offers are subject to availability.
4.4 We will deliver by normal post, Recorded, Registered,
Special Delivery or courier as appropriate and at our discretion.
5. YOUR RIGHT TO CANCEL
5.1 You have the right to cancel your order for equipment
/ goods at any time up to seven days after you receive
the goods (‘the time allowed’).
5.2 If you decide to cancel your order for equipment / hardware,
you should tell us (in writing) within the time allowed. It
is up to you to make sure that your cancellation reaches us
5.3 If you do cancel your order for equipment / goods, you
must not use or have used the goods and you must keep them
safe. It shall be your responsibility and at your cost to arrange
safe return of the equipment / hardware to us.
5.4 Orders for domain names or services based on those domain
names cannot be cancelled once registered and the cancellation
provisions of the Consumer Protection (Distance Selling) Regulations
2000 will not apply to these services.
6. INSPECTION OF GOODS
6.1 You should inspect and test the equipment / goods at the
earliest opportunity. If the goods are defective or otherwise
in breach of the contract terms ('a justified reason', you
have the right to return them to us but you should do so within
a reasonable time.
6.2 Upon return of the equipment / goods for a justified reason
you have the right to either a full refund of the price of
the goods or a replacement (if available). If, instead, you
ask us to repair the equipment / goods you will not lose your
right to return them again if they are still not satisfactory.
7. AVAILABILITY AND PRICING
7.1 All equipment / goods and services are supplied subject
7.2 Domain name registrations are subject to availability
and registrar restrictions.
7.3 We have the right to change our prices at any time without
advance warning and all prices exclude UK VAT at 20% unless
specifically stated otherwise.
8. PERSONAL INFORMATION / SECURITY
8.1 We guarantee that any personal information you send us
online will be secure.
8.2 Information that you provide to us must be true, accurate
and complete. You agree to inform us of any changes in your
details (contact details, address, telephone number or email
address) by contacting us at:
9. CONTRACT TERM, RENEWALS AND TERMINATION
9.1 Services are offered on these minimum contract periods:
- Domain Names – 1 Year
- Web and/or Email Hosting – 1 Year
- Dialup Internet Access – 1 Year
9.2 Prior to the expiry date of each contracted period we will send you a number of notices inviting you to renew the domain name and / or service for an additional period - the renewal process will generally start 45 days before the renewal date and will consist of two email notifications and a suspension notice shortly before or just after the renewal date. The renewal process may vary for certain domain names as required by registrar's terms and conditions. It is your responsibility to ensure we have up-to-date contact details so that we can send you these notices.
9.3 The registrars with whom we have registered your domain names with will also contact you directly when your domain name is due.
9.4 Renewal fees will be the same as the standard prices listed on
our website at the time of generating the initial renewal
notice - you can find our prices here.
9.5 Payment and Renewal
9.5.1 All services are provided on a pre-payment basis unless agreed with us in advance via email or in writing
9.5.2 In the case of services provided by us including email, website and DNS hosting:
184.108.40.206 Starting 45 days before the expiry date we will send you 2 email renewal notices and then a suspension notice shortly before or shortly after the expiry date
220.127.116.11 Renewal fees must be received before the expiry to guarantee continuation of services
18.104.22.168 We provide a 7 day grace period after the expiry date in which the service will remain active
22.214.171.124 At a time determined by us after the 7 day grace period the service will be suspended without notice
126.96.36.199 You can still renew the existing service for up to 30 days after the expiry date
188.8.131.52 At a time determined by us after the 30 day post expiry period we will delete the service, configuration and any data that we are not legally required to retain
184.108.40.206 Once your account has been deleted it cannot normally be restored
9.5.3 In the case of domain names registered with OpenSRS / Tucows (for example .com, .net, .org)
220.127.116.11 Starting 45 days before the expiry date we will send you 2 email renewal notices and then a suspension notice shortly before or shortly after the expiry date
18.104.22.168 We will renew your domain name with OpenSRS within a reasonable timeframe of receiving payment from you
22.214.171.124 If we do not receive payment from you before the expiry date OpenSRS will suspend the domain name the day after the expiry date
126.96.36.199 At a time determined by us after a 30 day grace period we will delete any related DNS records from our DNS servers
188.8.131.52 OpenSRS provide a 40 day grace period from the expiry date in which you can still renew the domain name without penalty
184.108.40.206 Between the 40th and 70th days after expiry the domain name can be redeemed and renewed but with an additional redemption cost of £50 + VAT
220.127.116.11 After 70th day OpenSRS will determine whether to either delete the domain name, auction the domain name or sell it to a third party for a 'fair market value'
9.5.4 In the case of domain names registered with CentralNIC (for example .uk.com, .uk.net)
18.104.22.168 Starting 45 days before the expiry date we will send you 2 email renewal notices and then a suspension notice shortly before or shortly after expiry
22.214.171.124 We will renew your domain name with CentralNIC within a reasonable timeframe of receiving payment from you
126.96.36.199 Renewal fees must be paid before the expiry date in order to guarantee continuation of service
188.8.131.52 If payment is not received before the expiry date CentralNIC will suspend and delete the domain name as described in their domain name registration terms and conditions
184.108.40.206 View CentralNic Terms
220.127.116.11 At a time determined by us after a 30 day grace period we will delete any related DNS records from our DNS servers
9.5.5 In the case of domain names registered with Nominet UK (for example .uk, .co.uk, .org.uk, .ltd.uk)
18.104.22.168 Starting 30 days before the expiry date we will send you 2 email renewal notices and then a suspension notice shortly before or shortly after the expiry date
22.214.171.124 We will renew your domain name with Nominet UK within a reasonable timeframe of receiving payment from you
126.96.36.199 1 day after the expiry date Nominet UK will notify the registrant via email that the domain name has expired
188.8.131.52 23 days after the expiry date Nominet UK will send the registrant a suspension notice via email
184.108.40.206 30 days after the expiry date Nominet UK will suspend the domain name and notify the registrant via email
220.127.116.11 At a time determined by us after a 30 day grace period we will delete any related DNS records from our DNS servers
18.104.22.168 83 days after the expiry date Nominet UK will send a cancellation warning to the registrant via email advising that the domain name will be deleted in 7 days
9.6 After the initial minimum contract period either party
may terminate the contract by giving 7 days notice in writing
to the other.
9.7 We reserve the right to immediately terminate the contract
at any time due to abuse and / or material breach of your agreement
with us or breach of our Acceptable Usage Policies (which you
acknowledge to have read).
9.8 Upon termination any fees pre-paid by you for unused time
remaining, less any charges outstanding on your account, will
be calculated and returned to you either by the same method
as they were paid or by cheque (at our discretion).
9.9 Either party may terminate this agreement immediately
by giving notice in writing to the other, if the other:
- Commits a material breach of this agreement which cannot be remedied
- Is the subject of a bankruptcy order, or becomes insolvent, or goes into voluntary or compulsory liquidation, or a receiver or administrator is appointed over their assets
9.10 If you choose to transfer your domain name to an alternative provider during the contract, on expiry of the contract of after the contract has ended:
9.10.1 There will be no charges for transferring control of the domain name to your new provider
9.10.2 We will respond to any transfer request within 2 working days of receipt and endeavour to complete the transfer within a reasonable timeframe
9.10.3 It is your responsibility to initiate and authorise any transfer requests
9.10.4 It is your responsibility to transfer any email or website data to your new provider before the domain name is transferred
10.1 'Resellers' are identified as any account which registers or renews one or more domain names where the registrant is different from the billing name or billing contact unless otherwise agreed with us in advance.
10.2 It is your responsibility to notify us in advance if you are reselling our services to a third party.
10.3 We will periodically contact resellers to confirm compliance with our terms and conditions and to ensure the way they deal with their customers is compatible with both our terms and the terms of respective registrars.
10.4 You are permitted to resell our services to your own clients subject to the following terms:
10.4.1 When registering or renewing domain names with us on behalf of your client, you are agreeing to these terms and conditions and you as the reseller must ensure your client agrees to the respective registrar terms and conditions:
When registering or renewing any domain name type provided by Nominet UK (includes .uk, .co.uk, .org.uk, .ltd.uk) your client is also agreeing to and accepting Nominet UK's Terms & Conditions.
Those terms & conditions can be found on Nominet UK's website - [View Nominet Terms]
When registering or renewing any domain name type provided by OpenSRS (includes .com, .net, .org) your client is also agreeing to and accepting OpenSRS's (Tucows Inc) Terms & Conditions.
Those terms & conditions can be found on OpenSRS's website - [View OpenSRS Terms]
When registering or renewing any domain name type provided by CentralNic Ltd (includes .uk.com, .uk.net) your client is also agreeing to and accepting CentralNic Ltd's Terms & Conditions.
Those terms & conditions can be found on CentralNic Ltd's website - [View CentralNic Terms]
10.4.2 Make your clients aware of your customer service levels / methods and how quickly customers should expect to receive a response from you.
10.4.3 We ask that you publish on your website details of how a customer can make a complaint about the service they have received from you and if they are unsatisfied with your response how it can be escalated.
10.5 You are responsible for your client including providing customer support and billing them where required.
10.6 We reserve the right to communicate with your client directly without permission in the event of an issue or if they are unable to contact you in the timeframe described in section 10.4b.
10.7 As our reseller you are acting on our behalf, you should not carry out any action which may put us in breach of the terms and conditions described in section 10.4a.
10.8 Any contract you may have with your client must be compatible with both our terms and conditions and if applicable the respective registrars terms and conditions as described in section 10.4a.
10.9 If you become aware of any change to the details or status of one of your clients that will impact the registrant details of any domain name they have registered as part of this agreement you must notify us immediately so that we can update the records with the respective registrar or provide direction for the client to administer the change themselves.
10.10 If you become aware of an issue that impacts the security and integrity of our services or you identify any breach of the terms and conditions referenced in this contract, you must notify us immediately.
Our complaints procedure can be found here:
The addresses to which you should write if you have any complaint
Attn: Customer Services Department
12D Adlington Park
SK10 4PZ, United Kingdom
Or contact us using the details at:
We do our best to ensure that the descriptions and illustrations
of the goods we supply are fair, honest and accurate.
13. ACCEPTABLE USAGE
It is a condition of this contract that you comply at all
times with our Acceptable Usage Policies (as may be updated
from time to time) as detailed on our web site.
If you breach our Acceptable Usage Policy we are entitled
to suspend or restrict your service and cancel this contract
and / or take such as action as detailed in the Acceptable
14. STATUTORY RIGHTS
Nothing in this contract affects your statutory rights.
15. MISTAKES IN BILLS
If we make a mistake in any bill, we will correct it as soon
as the mistake comes to our attention, and we will, if appropriate,
refund any money to you promptly.
16. RECORDS OF CONTRACTS
We maintain records of all contracts, and, if you so request,
we will provide you with a copy of any contract between us
and you entered into within the last 24 months.
17.1 We will use the information you give us, and information
arising from our dealings with you (‘personal data’)
to enable us to perform our obligations to you. We may
also analyse your personal data, for example, for marketing
market research purposes.
17.2 We will comply with our statutory obligations in relation
to your personal data, and we will not pass on any ‘sensitive
data’ (as defined in the Data Protection Act 1998)
without your prior consent. However, it will be necessary
to pass your
details on to our suppliers so the goods / services can
be provided - in all cases we will only pass on the minimum
that are required.
17.3 You have the right to ask us for a copy of your personal
data, and to correct any mistakes.
17.4 We may monitor or record calls for training or to improve
the quality of our customer service.
18. THIRD PARTY ISSUES
Unless the contract states otherwise in writing, the benefit
of this contract is personal to you and only you can enforce
the contractual terms.
19. SEVERABILITY & CONFLICT OF TERMS
19.1 If a court decides that any part of these terms is void,
void able or unenforceable, the rest of these terms shall continue
to be valid and enforceable. A court will, if possible, modify
the offending term to the minimum extent necessary to make
19.2 If you are a business, our standard terms and conditions
are to prevail over any you seek to impose.
20. FORCE MAJEURE
We are not liable to you for any failure to perform our obligations
due to circumstances outside our control.
21. OWNERSHIP / LATE PAYMENT
21.1 Equipment / goods supplied belong to us legally and beneficially
until you have paid all our charges under this agreement, but
the risk attached to owning them passes to you as soon as they
are delivered into your possession or control.
21.2 Even though equipment / goods supplied continue to belong
to us, we have the right to recover payment for them. As long
as the goods remain ours, and discrete from items which are
not ours, we have the right (but not the obligation) to recover
these goods. As long as the materials remain ours, you must
not sell or otherwise dispose of them.
21.3 Under the Late Payment of Commercial Debts [Interest]
Act 1998 we reserve the right to reclaim interest on overdue
amounts at 8% above the Bank of England base rate.
21.4 Where any payments on your account are overdue we reserve
the right to restrict or suspend any or all services on your
account and further order fulfilment until payment is made
21.5 We reserve the right to assign any payments received
or credits to your account to repay oldest debts first.
22. LIMIT OF LIABILITY
22.1 We do not seek to limit liability for death or personal
injury resulting from our negligence or for fraud. However,
you acknowledge that the services are not appropriate for uses
where personal injury or death could arise from use or reliance
on the services and you should satisfy yourself as to the accuracy
of any statements made by us or on our behalf.
22.2 By submitting your order request to us you agree to accept
our terms and conditions and that our total liability to you
shall be limited to the purchase price actually paid to us
by you for the product or service giving rise to the liability.
22.3 You agree that we will not be held responsible for any
indirect or consequential loss or damage (whether loss or profit,
loss of opportunity or otherwise), costs, expenses or claims
for consequential loss whatsoever which arise out of or in
connection with the supply of the service and its use or resale.
23. INTERPRETATION AND GOVERNING LAW
23.1 This is a plain English contract. Other than defined
terms, words and expressions have their normal English meaning
as they would be understood by a reasonable person in the context
of this contract.
23.2 This contract is governed by the laws of England and
Wales and you agree to submit to the jurisdiction of the English