Our company details are:
Company Name: GetOnline Limited
Trading As: Get Online
Company Registration: 03151203
VAT Registration: GB 616 4603
53
Address:
Unit 12D
Adlington Park
Adlington
Cheshire
SK10 4PZ
United Kingdom
Tel: 01625 800 900
Fax: 01625 800 901
1. CONTRACT FORMATION
1.1 The contract is formed by the completion of three distinct
steps:
• Our display / catalogue / website (at http://www.getonline.co.uk)
each invite you to do business with us
• Your order is an offer to do specific business with us
• The contract is formed when you receive our acceptance of that
offer
1.2 We reserve the right to accept, refuse, or limit your
order for any reason - including (but not limited to) credit
card / payment clearance, unavailability of stock or errors
in product descriptions and / or prices.
2. WARRANTIES: EQUIPMENT / GOODS SUPPLIED
2.1 We warrant that the equipment / goods:
• Are of satisfactory quality
• Are safe for normal use
• Are fit for normal use and stated purpose (but not fit for
any use which we state on our website may be inappropriate)
• Comply materially with the written description given on our
web site
2.2 All equipment / goods are guaranteed for a period of 12
months.
3. WARRANTIES: SERVICES SUPPLIED
3.1 We warrant that the services:
• Will be provided using reasonable skill and care
• Are fit for normal use and stated purpose (but not fit for
any use which we state on our website may be inappropriate)
• Comply materially with the written description given on our
web site
3.2 We cannot warrant that the service will be free of interruption
or that transmission of information through the service will
be secure.
3.3 It is entirely your responsibility to ensure that your
equipment is correctly configured and capable of receiving
our services.
3.4 It is not technically possible to provide the service
free from errors and / or faults and we do not undertake to
do so. We operate a support facility to enable errors and /
or faults to be reported and resolved but we cannot warrant
that all errors and / or faults will be corrected.
4. DELIVERY ARRANGEMENTS
4.1 We intend to deliver / supply the equipment / goods and
services on the date set out on our order confirmation or,
in any event, within 21 working days of receiving your order.
If a particular delivery date is critical for you, you must
tell us so in writing when, or before, you place your order;
we will do our best to meet your deadline but we cannot guarantee
to do so.
4.2 If we are unable to deliver the equipment / goods within
21 working days of receiving your order, we will tell you at
the earliest opportunity and you will have the right to cancel
the order. In that event, we will promptly refund any money
you have paid.
4.3 All offers are subject to availability.
4.4 We will deliver by normal post, Recorded, Registered,
Special Delivery or courier as appropriate and at our discretion.
5. YOUR RIGHT TO CANCEL
5.1 You have the right to cancel your order for equipment
/ goods at any time up to seven days after you receive
the goods (‘the time allowed’).
5.2 If you decide to cancel your order for equipment / hardware,
you should tell us (in writing) within the time allowed. It
is up to you to make sure that your cancellation reaches us
in time.
5.3 If you do cancel your order for equipment / goods, you
must not use or have used the goods and you must keep them
safe. It shall be your responsibility and at your cost to arrange
safe return of the equipment / hardware to us.
5.4 Orders for domain names or services based on those domain
names cannot be cancelled once registered and the cancellation
provisions of the Consumer Protection (Distance Selling) Regulations
2000 will not apply to these services.
6. INSPECTION OF GOODS
6.1 You should inspect and test the equipment / goods at the
earliest opportunity. If the goods are defective or otherwise
in breach of the contract terms ('a justified reason', you
have the right to return them to us but you should do so within
a reasonable time.
6.2 Upon return of the equipment / goods for a justified reason
you have the right to either a full refund of the price of
the goods or a replacement (if available). If, instead, you
ask us to repair the equipment / goods you will not lose your
right to return them again if they are still not satisfactory.
7. AVAILABILITY AND PRICING
7.1 All equipment / goods and services are supplied subject
to availability.
7.2 Domain name registrations are subject to availability
and registrar restrictions.
7.3 We have the right to change our prices at any time without
advance warning and all prices exclude UK VAT at 15% unless
specifically stated otherwise.
8. PERSONAL INFORMATION / SECURITY
8.1 We guarantee that any personal information you send us
online will be secure.
8.2 Information that you provide to us must be true, accurate
and complete. You agree to inform us of any changes in your
details (contact details, address, telephone number or email
address) by contacting us at:
http://www.getonline.co.uk/web/contact/index.htm
9. CONTRACT TERM AND TERMINATION
9.1 Services are offered on these minimum contract periods:
• Domain Names – 2 Years
•
Web and/or Email Hosting – 1 Year
•
Dialup Internet Access – 1 Year
9.2 After the initial minimum contract period either party
may terminate the contract by giving 7 days notice in writing
to the other.
9.3 We reserve the right to immediately terminate the contract
at any time due to abuse and / or material breach of your agreement
with us or breach of our Acceptable Usage Policies (which you
acknowledge to have read).
9.4 Upon termination any fees pre-paid by you for unused time
remaining, less any charges outstanding on your account, will
be calculated and returned to you either by the same method
as they were paid or by cheque (at our discretion).
9.5 Either party may terminate this agreement immediately
by giving notice in writing to the other, if the other:
• Commits a material breach of this agreement which
cannot be remedied
• Is the subject of a bankruptcy order, or becomes insolvent,
or goes into voluntary or compulsory liquidation, or a
receiver or administrator is appointed over their assets
10. COMPLAINTS
Our complaints procedure can be found here:
http://www.getonline.co.uk/web/legal/complaints.htm
The addresses to which you should write if you have any complaint
are:
Attn: Customer Services Department
Get Online Ltd
Unit 12D, Adlington Park
Adlington, Cheshire
SK10 4PZ, United Kingdom
Or contact us using the details at:
http://www.getonline.co.uk/web/contact/index.htm
11. DESCRIPTIONS
We do our best to ensure that the descriptions and illustrations
of the goods we supply are fair, honest and accurate.
12. ACCEPTABLE USAGE
It is a condition of this contract that you comply at all
times with our Acceptable Usage Policies (as may be updated
from time to time) as detailed on our web site.
If you breach our Acceptable Usage Policy we are entitled
to suspend or restrict your service and cancel this contract
and / or take such as action as detailed in the Acceptable
Usage Policy.
13. STATUTORY RIGHTS
Nothing in this contract affects your statutory rights.
14. MISTAKES IN BILLS
If we make a mistake in any bill, we will correct it as soon
as the mistake comes to our attention, and we will, if appropriate,
refund any money to you promptly.
15. RECORDS OF CONTRACTS
We maintain records of all contracts, and, if you so request,
we will provide you with a copy of any contract between us
and you entered into within the last 24 months.
16. PRIVACY
16.1 We will use the information you give us, and information
arising from our dealings with you (‘personal data’)
to enable us to perform our obligations to you. We may
also analyse your personal data, for example, for marketing
and
market research purposes.
16.2 We will comply with our statutory obligations in relation
to your personal data, and we will not pass on any ‘sensitive
data’ (as defined in the Data Protection Act 1998)
without your prior consent. However, it will be necessary
to pass your
details on to our suppliers so the goods / services can
be provided - in all cases we will only pass on the minimum
details
that are required.
16.3 You have the right to ask us for a copy of your personal
data, and to correct any mistakes.
16.4 We may monitor or record calls for training or to improve
the quality of our customer service.
17. THIRD PARTY ISSUES
Unless the contract states otherwise in writing, the benefit
of this contract is personal to you and only you can enforce
the contractual terms.
18. SEVERABILITY & CONFLICT OF TERMS
18.1 If a court decides that any part of these terms is void,
void able or unenforceable, the rest of these terms shall continue
to be valid and enforceable. A court will, if possible, modify
the offending term to the minimum extent necessary to make
it valid.
18.2 If you are a business, our standard terms and conditions
are to prevail over any you seek to impose.
19. FORCE MAJEURE
We are not liable to you for any failure to perform our obligations
due to circumstances outside our control.
20. OWNERSHIP / LATE PAYMENT
20.1 Equipment / goods supplied belong to us legally and beneficially
until you have paid all our charges under this agreement, but
the risk attached to owning them passes to you as soon as they
are delivered into your possession or control.
20.2 Even though equipment / goods supplied continue to belong
to us, we have the right to recover payment for them. As long
as the goods remain ours, and discrete from items which are
not ours, we have the right (but not the obligation) to recover
these goods. As long as the materials remain ours, you must
not sell or otherwise dispose of them.
20.3 Under the Late Payment of Commercial Debts [Interest]
Act 1998 we reserve the right to reclaim interest on overdue
amounts at 8% above the Bank of England base rate.
20.4 Where any payments on your account are overdue we reserve
the right to restrict or suspend any or all services on your
account and further order fulfillment until payment is made
in full.
20.5 We reserve the right to assign any payments received
or credits to your account to repay oldest debts first.
21. LIMIT OF LIABILITY
21.1 We do not seek to limit liability for death or personal
injury resulting from our negligence or for fraud. However,
you acknowledge that the services are not appropriate for uses
where personal injury or death could arise from use or reliance
on the services and you should satisfy yourself as to the accuracy
of any statements made by us or on our behalf.
21.2 By submitting your order request to us you agree to accept
our terms and conditions and that our total liability to you
shall be limited to the purchase price actually paid to us
by you for the product or service giving rise to the liability.
21.3 You agree that we will not be held responsible for any
indirect or consequential loss or damage (whether loss or profit,
loss of opportunity or otherwise), costs, expenses or claims
for consequential loss whatsoever which arise out of or in
connection with the supply of the service and its use or resale.
22. INTERPRETATION AND GOVERNING LAW
22.1 This is a plain English contract. Other than defined
terms, words and expressions have their normal English meaning
as they would be understood by a reasonable person in the context
of this contract.
22.2 This contract is governed by the laws of England and
Wales and you agree to submit to the jurisdiction of the English
courts.
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Terms
and Conditions