Acceptable Usage Policy


These Acceptable Use Policies specify the actions we prohibit for users of our network and systems and the Internet.

We reserve the right to modify these policies at any time, effective upon posting the modified document to this URL:

You will be notified of this by an announcement on our website. If you do not agree with any of the modifications made then you must contact us immediately.

Failure to do this will constitute as your binding acceptance of the change.


Violation of system or network security are prohibited and may result in criminal and civil liability. We will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected.

Examples of system or network security violations include, but are not limited to:

  • Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system and/or network or to breach security or authentication measures without express authorisation of the owner of the system or network.
  • Interference with service to any user, host or network including, but not limited to:
    • Mail-bombing
    • Packet flooding
    • Attempts to overload a system
    • Broadcast attacks
  • Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
  • Unauthorised monitoring of data and/or traffic on any network or system without the express authorisation of the owner of the system or network.

Web and / or email services are currently given a default traffic allocation - this covers all traffic for your domain / web site including both web, ftp and email traffic. Should you exceed your standard traffic allocation we would require you to upgrade your account to one that covers your requirement or pay the standard excess traffic charge - for details please see or raise a support ticket for more details.


Our network and systems may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.


Sending unsolicited mail messages (SPAM), including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. This includes sending unsolicited email via another ISP to advertise a domain / web site hosted with us.

This policy includes any volume of unsolicited mail however large or small. This activity uses excessive resources and annoys customers - we (and most ISPs) are strictly against this in any form.

Complaints of this nature may lead to the immediate suspension of services and may lead to the closure of your account.


Posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting, also known as "SPAM") is explicitly prohibited.


Indirect or attempted violations of the policy, and actual and or attempted violations by a 3rd party on behalf of one of our customers or a customers' end user, shall be considered violations of the policy by such customer or end user.

To encourage responsible usage of the Internet - we will act against you if you abuse our system and the Internet in general. This action will usually take the form of a temporary suspension of your access until the matter can be resolved. If appropriate we may terminate your account at any time - without refund.

If you have any questions about this acceptable usage policy please raise a ticket.